INTEGRATED QUALITY MANAGEMENT SYSTEM

Single discipline educational activity

Course Sheet

Academic Year of enrolment:

2017/2018

Type of Course:

Characterising

Optional/Mandatory:

Compulsory

Degree:

Master's Degree Programme in BUSINESS ADMINISTRATION

Disciplinary Sector:

Commodity Studies

Credits:

Programme Year:

Professor and Collaborators:

MANCA Gavina

Hours of classroom activity:

Prerequisites:

Knowledge of the topics related to the certification of management systems covered in the course of Technology and Quality

AF code:

A001009

Assessment Methods

Verification of learning:

written exam

Teaching period

Second semester

Objectives

The aim of the course is to provide a complete view of the integrated management systems concerning environmental, social accountability and health & safety implemented by companies. The course will allow to the students to acquire the skills necessary for the implementation and assessment of quality management system and to address issues related to the quality certification processes.

Contents

- definition of the term quality according to the standard UNI-EN-ISO 9000
- expected, provided and perceived quality
- standardization organizations, accreditation and certification bodies
- step to implement in companies a quality management system
- the process approach
- criteria for a quality management system in accordance with the standard ISO 9001:2015
- the company and its external context
- leadership
- stakeholders e their expectations
- quality policy and definition of objectives and plan of action
- risk and opportunities
- risk analysis
- managment of the resourses
- review of the offer and of the contract
- product design and development of products and services
- supplies
- production planning
- identification and traceability
- property of the customers
- monitoring, mesurament, analisys and assessment
- customer satisfaction
- internal inspection
- management review process
- the main requirements of the Environmental management System UNI EN ISO 14001
- the main requirements of Health and Safety management System OHSAS 18001
- the main requirements of social accountability Management System SA8000
- the integrated Management System

Recommended Bibliography

Textbook: Gianluca di Girolamo, ISO9001:2015- linea guida operativa, Edizioni DEL faro, last edition.Lecture notes available on the web site https://www.disea.uniss.it and at the office information (ufficio 150 ore). Other recommended books:Luca Pavletic - Le nuove norme sui sistemi di gestione per la qualità (UNI EN ISO 9001-2015) e gestione ambientale (UNI EN ISO 14001:2015) Approccio metodologico al cambiamento.
Ed. FrancoAngeli 2016.
M. Pastore & M. Rudan - Sistemi di gestione integrati, Pitagora Editrice ultima edizione
F.C. Barbarino- UNI EN ISO 14001:2000, qualià, sistema di gestione pe la qualità e certificazione. Il sole 24ore, 2001

Teaching Methods

Lectures, exercise session and seminars.

INTEGRATED QUALITY MANAGEMENT SYSTEM

Course year: 1

Course year: 2

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INTEGRATED QUALITY MANAGEMENT SYSTEM