BUSINESS ORGANIZATION AND HUMAN RESOURCES

Single discipline educational activity

Course Sheet

Academic Year of enrolment:

2017/2018

Type of Course:

Characterising

Optional/Mandatory:

Compulsory

Degree:

Bachelor's Degree Programme in TOURISM ECONOMICS AND TOURISM MANAGEMENT

Disciplinary Sector:

Business Organisation

Credits:

Programme Year:

Professor and Collaborators:

VIRILI Francesco

Hours of classroom activity:

Prerequisites:

No prerequisites.

AF code:

A000988

Assessment Methods

Verification of learning:

Written exam of about 2 hours, based on five compulsory questions with an open answer, in the form of a theme to be developed. In particular, the exam consists of two parts that reflect the course structure: a part of 3 ECTS (10 points) with a question on the themes of the Organization of Tourist Enterprises and a part of 6 ECTS with four questions on the topics of Human Resources (20 points).
The questions are directly related to the expected learning outcomes, according to the detailed declination proposed on the teacher's website. A typical question can be formulated on the basis of one, two or maximum three of the expected results of detail specified on the teaching website. Students can refer directly to the detailed exam preparation list. In the first part it is always required to draw the organization charts and the comparative analysis of two basic structures.
Optional supplementary oral exam + - 4 points from the written vote.
The score for each answer is applied taking into account first of all the completeness and correctness of knowledge and understanding that alone justifies the minimum grade. The maximum mark also requires an adequate demonstration of knowing how to apply knowledge, to possess critical skills and autonomy of judgment. The integrative teaching activities and the optional oral test allow to extend the evaluation taking into account the communication and learning skills. When you reach a score of 33/30 you are entitled to the Lode mark.

Distance exam modality - COVID-19 period: oral.

Teaching period

Second trimester

Objectives

The course aims at introducing the students to the basic theoretical and applicative tools for the design of organizational structures and processes in tourism.
Besides the basics of Organization (3 ECTS), the course has a significant part dedicated to Human Resource Management (6 ECTS), covering the main phases of the human resource management cycle. These subjects are outlined below in terms of knowledge, understanding, application and critical evaluation.
Expected results. At the end of the course the student will have acquired:
(1) Knowledge and understanding. Knowledge of the organizational structures and other fundamental elements that characterize the organizational set-ups. Knowledge of the coordination mechanisms and understanding of their use. Knowledge, understanding and drawing organization charts. Knowledge and understanding of the main basic structures (simple, functional, divisional). Knowiedge and understanding the main phases of the human resource management cycle. Understanding the peculiarities of the organizational structures and human resource management in tourism.
(2) Applying knowledge and understanding.
To be able to apply the knowledge and understanding abilities indicated above to the analysis and discussion of case studies proposed in the reference texts and in the classroom and to the interpretation and discussion of stories, events and corporate documents.
(3) Making judgments. Being able to perform comparative analyses, critical analyses and interpretations of corporate decisions and decisions in the organizational field and propose motivated alternatives.
(4) Communication skills. Specific training in communication skills is not provided, but the student will be able to operate within working groups preparing and presenting reports and analyses also with the use of slides and under limited time constraints.
5) Learning skills
The teaching provides basic knowledge that fosters the deepening of organizational issues in the context of higher level courses. Particular attention is given to the connection with he research work referred to in the basic texts.

Contents

Part 1 (3 ECTS)
Basic organizational concepts and theories
Organizational structures: simnple, functional, business units
Part 2 (6 ECTS)
HR Management cycle

Recommended Bibliography

[CGP]
Costa, G., Gubitta, P., Pittino D., Organizzazione Aziendale - Mercati, Gerarchie e Convenzioni, McGraw-Hill, 2014, third edition. Capp. 5, 6, 7, 8.
[Dessler]
Gestione delle Risorse Umane - Fondamenti, di Gary Dessler, a cura di A. Solari e F. Virili, Edizioni Pearson, 2017, ISBN 9788891901156. Capp. 3,4,5,6,7,8,9,10 + Appendice A1.
[Varra]
Lucia Varra: Elementi di progettazione, processi e modelli organizzativi nelle imprese turistiche, Franco Angeli, 2005. Cap. 1.

Further material and readings are available on line from the instructor's web pages:
https://sites.google.com/site/fvirili/

Teaching Methods

Teaching Methods
Lectures with the use of power point presentations and with the aid of blackboard.
The integrative teaching activities include questions and debate in the classroom, either verbally or individually or in small groups. Some additional and optional works are also assigned through the online platform to be carried out outside the lessons. At the end of the course the integrative activities, both in the classroom and outside are subject to additional evaluation (1-2 bonus points) valid for the final exam. The slides and all the supplementary material for the basic texts used in the lesson are made available on the instructor's page.

Contacts/More Information

Readiness to offer individual assistance also in a foreign language (please specify) to incoming students:

YES X 0 Lingua / Language Inglese/English

Availability of supporting material and bibliographic references also in a foreign language (please specify):

YES X
Lista / List: [max 500 caratteri]
Richard Daft, Organization Theory and Design, 8th Edition, South-Western College Pub, 2003.
Required chapters: 1,2,3,4,5,7.

Readiness to accept examination of incoming students also in a foreign language (please specify):

YES Lingua / Language Inglese/English

BUSINESS ORGANIZATION AND HUMAN RESOURCES

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Course year: 2

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