At the end of the course the student will have learned the skills to draw up an organizational project in an assistance context
Definition and formalization of welfare processes; management tools: total quality management and process reengining;
business process reenginering and daily routine work;
representation of the assistance routes: flow charts and the Gantt chart
Carlo Calamandrei:" Manuale di Management per le professioni sanitarie"
Handouts provided by the teacher