INTEGRATED SYSTEMS FOR THE MANAGEMENT OF QUALITY AND ENVIRONMENT FOR TOURISM OPERATORS

Single discipline educational activity

Course Sheet

Academic Year of enrolment:

2020/2021

Type of Course:

Related/Supplementary

Optional/Mandatory:

Compulsory

Degree:

Bachelor's Degree Programme in LANGUAGES, CULTURES, AND TECHNIQUES FOR TOURISM

Disciplinary Sector:

Commodity Studies

Language:

Italian

Credits:

Programme Year:

Professor and Collaborators:

TOLA Alessio

Hours of classroom activity:

Prerequisites:

None

AF code:

A001372

Assessment Methods

Verification of learning:

oral examination

Teaching period

Second semester

Objectives

The course aims at giving an organised overview on how the systems for environmental and quality management, safety and ethics are implemented. The course will discuss, through practical sessions, the most important case studies in this field and will allow the students to perform analysis on the efficiency of certification processes and of the added value delivered to the companies which decide to undergo a certification process. The course will discuss also the international rules of the sector and their impact on small-medium business demonstrating the role of system audit.

Contents

Programme:
Part I
Implementation of the UNI EN ISO 9001 regulation: technical and economic aspects linked to its effective implementation and analysis of the latest revisions.
Part II
Implementation of the UNI EN ISO 14001 regulation: technical aspects and environmental regulations
Part III
Product Certification, Preparation of the technical rules of production (DTP regulation) and certification.
Part IV
The UNI 22000 regulation: implementation in a company and integration with the HACCP system. The importance of food safety
Part V
The SA 8000 regulation: ethics and social corporate responsibility certification, issues connected with the effective implementation of the regulation
Part VI
Integrated certification systems: quality, environment and safety.

Recommended Bibliography

Morandi F., Niccolini F., Marzo D., Sargolini M., Tola A., Usai A., Organizzazione e pianificazione delle attività ecoturistiche: principi ed esperienze, Franco Angeli, 2013

E. Chiacchierini, Tecnologia e produzione, Cedam, latest issue available, pp. pp. 291-325.

Tola.A., Cannata M, La mente ben fatta, Individuo e impresa nella società delle reti. Una conversazione sulla rivoluzione dolce, Arkadia, 2016

Methods of Provision

Conventional

Teaching Methods

Frontal lessons, classroom exercises

Contacts/More Information

Student reception: Monday at 12 noon at Prof. Tola's office, Piazza Conte di Moriana (corner of Via Roma), second floor

INTEGRATED SYSTEMS FOR THE MANAGEMENT OF QUALITY AND ENVIRONMENT FOR TOURISM OPERATORS

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Course year: 2

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INTEGRATED SYSTEMS FOR THE MANAGEMENT OF QUALITY AND ENVIRONMENT FOR TOURISM OPERATORS